| General website FAQ | Mon 9/6 23:24 EST | faqDetailList.asp |
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| # | Question |
| 1 | How can I track the status of my loads? UWMBBA 1/11/2008 7:05:00 AM You first need to get a login ID and password. The best place to start is through your Customer Service Rep. If you are not yet doing business with Land Span, please contact your Land Span Sales rep who can get you going in the right direction. Once we have your user ID setup, tracking your loads is as easy as clicking on a single link after you've logged in. |
| 2 | I am a friend or relative of a Land Span driver. How can I send them a message? UWMBBA 1/18/2007 Please ask the driver to contact their recruiter about getting you setup. They will need to know your name and email address in order to provide you with a login ID and password. |
| 3 | I am having a problem with landspan.com. What should I do? UWMBBA 8/23/2010 8:36:00 AM If you are getting an error message, please copy and paste the message into an email to our webmaster. If the problem is that expected functionality is not working, click on the little bug  that appears in the upper right-hand corner of the page and submit a bug report.Note: If your error message does not contain an actual error message and line number, please ensure that you have "Show Friendly HTTP Error Messages" unchecked in Tools / Internet Options / Advanced.  |
| 4 | How can I verify employment of current or former LandSpan drivers and contractors? UWMBBA 1/18/2007 Land Span has a separate Employment/Contract Verification system that is a stand-alone web based system. If you require use of this service, you must first register. If you have already registered, you can click here to login. Note: This site has its own FAQ. |
| 5 | I have a login ID for landspan.com but I forgot it and/or I forgot my password. What do I do? UWMBBA 1/18/2007 Fortunately, there is a link on the login page labled Click here if you've forgotten your login userID/password. After you click on it, all you have to do is enter the email address that is associated with your landspan.com login account. You should receive an email shortly thereafter containing your userID and password. You may perform the Forgot Password option only once per day. If you don't receive an email, please contact the webmaster. Please include your name and email address so that we can research your concern in a timely fashion. |
| 6 | I am a driver for Land Span. Can I login to landspan.com? UWMBBA 6/25/2007 11:58:00 PM Yes, but you first need to be setup with a login account. The setup is quite simple and can be handled by your driver manager or any recruiter. |
| 7 | Where are your driver orientation facilities located? UWMBBA 1/25/2007 1:41:00 PM Please link to the Driver Orientation Locations page. |
| 8 | I am having problems accessing restricted pages after login. What can I do? UWMBBA 11/28/2007 4:24:00 PM This could be an issue with your browser settings. Please click here for more information. |
| 9 | Sometimes after I login, I immediately lose my session and have to login again. Can you help me? UWMBBA 4/18/2008 3:09:00 PM Yes. Please check to ensure that you are accessing the https (secure) page. https://www.landspan.com/asp/Frames.asp should be your link to landspan.com |
| 10 | I tried to login and the Session Variable list appeared. What is wrong? UWMBBA 12/8/2008 12:23:00 PM Before contacting Land Span technical support, please check ALL of the following items.
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| 11 | I am trying to login to Team Driver Match and it tells me that my login name is invalid. UWMBBA 3/4/2009 3:54:00 PM Please be sure you are logging into the correct page. Try this link https://www.landspan.com/asp/Dmatch/DMlogin.asp |
| 12 | Why can I not track a Wakins Motor Lines LTL pro number on landspan.com? UWMBBA 5/22/2009 10:38:00 AM On 9/3/2006 FedEx purchased Watkins Motor Lines and named the business FedEx National LTL. The contract gave them use of the Watkins.com domain name for 2 years. The rights to the domain name returned to the Watkins family after that two years expired. To track an LTL pro number for what used to be Watkins Motor Lines, you need to access the FedEx website. keywords: LTL shipment tracking pro number search |
| 13 | Sometimes when I display a page that contains a google map I get prompted. Why is that? UWMBBA 3/18/2010 8:41:00 AM Yes, if you are using landspan.com in ssl mode (https: which is required for login) and attempt to access a page that contains a Google map you'll be asked if you only want to view content that was delivered securely. If you desire to view the map, you must answer "No". All other content on the page is secure, but Google does not provide an option to display a secure map. If you inadvertently answered "Yes", then in order to get another chance to view Google maps, you'll have to close your browser and re-open. 
In IE7 and IE8, there is a security setting you can change to allow mixed content (secure and non-secure) Click on Tools, Internet options and use the graphic below to find and modify the setting.  |
| 14 | How can I change my password or email address associated with my landspan.com login account? UWMBBA 3/31/2010 11:25:00 AM Simple. After you have logged in, click on the Land Span logo in the upper left corner. You will be directed to the User Configuration page where you can change your email address and or your password. |
| 15 | What can I do if the font is too big or too small? UWMBBA 6/17/2010 1:05:00 PM It's hard to please everyone, but fortunately, today's modern browser's make it easy to shrink or grow the any web page that you are viewing. In Internet Explorer, Firefox, Chrome, and Safari, you can use the Ctrl and the + (plus) key to make the web page grow. Conversely, you can use Ctrl - (control minus) to shrink the web page. For example, if you want the web page to magnify to make it easier to read, just press the Ctrl key and while holding it down, press the + key one time. You can press + again and again to keep zooming in.  So, if the web page is not the right size for you, just re-size the page using the Ctrl key with + or -. Take control (Ctrl) of the situation! |
| 16 | Where can I find information about Land Span and the SmartWay program? UWMBBA 6/23/2010 2:12:00 PM On the company information page. Just move your mouse over the SmartWay Transport Partner menu option to view the related data. |
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